Shipping policy

Shipping Policy

Last updated: August 2026

Order Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Destinations

We currently ship across India. International shipping is not available at this time.

Estimated Delivery Time

Delivery timelines vary by location:

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 3–5 business days
• Tier 2 & Tier 3 cities: 5–8 business days
• Remote or rural areas: 7–12 business days

These are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. We may offer free shipping on orders above a certain value — please check our website for current promotions.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your shipment through the courier's website.

Delays & Lost Shipments

Thekaelo is not responsible for delays caused by the courier partner, natural events, or incorrect shipping addresses provided at checkout. If your order appears lost or significantly delayed, please contact us at thekaelostore@gmail.com and we will assist you.

Contact Us

For shipping-related queries, reach out to us at thekaelostore@gmail.com or visit www.thekaelo.in.